FAQ's

1.) I'm building a home - How do I get gas service?

Please call our customer service department at (330) 339-5454 to determine if gas service is available in your area. If gas is available, you will need to complete an Application for Natural Gas Service and also the BTU Load Sheet to begin the application process.

2.) I'm moving in to a property already serviced by Piedmont Gas Company - How do I start gas service?

Please call our customer service department at (330) 339-5454 to inform them of the date that you will be moving into the property or assuming responsibility for the account. We will send a Field Technician to the property to obtain a beginning reading for your account. You will also need to complete an Application for Natural Gas Service and pay a security deposit if required.

3.) I'm moving out of a property serviced by Piedmont Gas Company - How do I stop gas service?

You may cancel service by contacting our customer service department at (330) 339-5454 and requesting a final reading of your gas meter (at least 2 business days in advance) and providing a forwarding address for your final bill.

4.) My gas is turned off - How can I get service reconnected?

If your natural gas service has been disconnected for non-payment, please call our customer service department at (330) 339-5454 to see what options are available to have your service restored. You will be required to pay a reconnection fee in addition to the balance of the account or any payment arrangements (available October 15 - April 15 only).

5.) Can I choose my gas supplier?

Piedmont Gas Company is unable to offer a customer choice program.

6.) Can I lock in my gas rate for a certain time period?

Piedmont Gas Company does not offer fixed gas rates.

7.) Is Budget Billing available?

Once you have been a customer for a minimum of 12 months, you may enroll in our Budget Billing. Our budget period runs annually July through June, with June being the settlement month. You are required to pay any outstanding balance at this time. Budget accounts are reviewed periodically and may be adjusted as needed, and account balances are included on each monthly billing statement so you can keep track of your credit or arrearage. You can enroll by contacting our customer service department at (330) 339-5454 at the end of May or beginning of June each year to sign up.

8.) Where can I pay my gas bill?

Gas payments can be made through our website by clicking "Manage Account" above, via phone at (330) 339-5454 by using a debit/credit card, by using our payment drop box (below our mailbox and also in the office door) or mailing check/money order to our office at 159 Stonecreek Road NW, New Philadelphia, OH  44663 or by paying at Discount Drug Mart in Dover or New Philadelphia.

9.) I'm excavating - How can I get my gas line located?

All of our line locates are done through Ohio's One Call System by calling 8-1-1. You will need to allow at least 48 hours (two business days) before, but no more than 10 business days prior to excavating. You will need to have the following information prior to calling: address, location of property where excavation will be done, nearest cross street and/or intersection, and date the excavation will begin. Any underground piping after the meter is the responsibility of the customer and will not be located by Piedmont Gas Company.